Amazon Maintenance - 100 Percent Group

The Objective

Amazon’s primary objective was to elevate the customer experience and optimise operational efficiency within their retail spaces. This required ensuring seamless support for retail partners, minimising display downtime, maintaining optimal inventory levels, and delivering timely maintenance services. The focus was on enhancing the functionality and brand compliance of in-store displays, ultimately improving the overall shopping experience for customers.

The Solution

To meet Amazon’s objectives, we established a comprehensive Retail Support Helpdesk dedicated to managing maintenance tickets related to in-store displays. This system allowed store staff to report any issues, which were promptly addressed by our team, ensuring displays remained fully functional and aligned with brand standards.

Our solutions included responding swiftly to tickets raised by field representatives and retailer teams, tackling problems as they arose to minimise any potential disruption in the retail environment. Additionally, we conducted regular Maintenance Tours to proactively resolve common issues before they could impact operations.

We also took on the responsibility of Inventory Management, Procurement, and Fulfilment of POS materials, fixtures, and products. This service ensured that maintenance visits and ad-hoc projects were supported by the necessary resources, enabling efficient and timely resolutions.

The Results

Our skilled maintenance specialists successfully managed over 100 visits per month across 8 international markets. Through our proactive and reactive support systems, we were able to maintain a high standard of display functionality, contributing to an improved customer experience in Amazon’s retail spaces.

– Key Elements: Retail Support Helpdesk, swift ticket resolution, proactive Maintenance Tours, Inventory Management, Procurement & Fulfilment.

– Impact: Over 100 maintenance visits managed monthly across 8 international markets, ensuring minimal downtime and consistent brand compliance.

Our collaboration with Amazon has not only optimised their retail operations but also reinforced their commitment to delivering a superior customer experience across their global retail footprint.